+ AI =

YOUR OPERATIONS TEAM

BETTER OUTCOMES

Transform your back office operations
with AI that works alongside your team

WINNER OF THE
FINTECH INNOVATORS AWARD 2024

80%

UP TO

REDUCTION

IN TASK COMPLETION TIME

ANALYSE COMMUNICATIONS • GATHER CONTEXT • SUGGEST ACTIONS • DRAFT RESPONSES • MAINTAIN AN AUDIT TRAIL •  

ANALYSE COMMUNICATIONS • GATHER CONTEXT • SUGGEST ACTIONS • DRAFT RESPONSES • MAINTAIN AN AUDIT TRAIL •  

  • INTEGRATE

    Seamlessly connects with your CRM, core platform, and back office systems.

  • AUTOMATE

    Instantly gathers customer data, account history, and relevant documentation.

  • ANALYSE

    Understands customer communications and identifies key requests instantly.

  • COMPLY

    Every suggestion aligned with your policies and Consumer Duty obligations.

  • EMPOWER

    AI assists. Humans decide. Your team delivers better outcomes.

  • TRANSFORM

    Cut admin time by 80%. Give your team space to focus on what matters.

  • Lucero automatically surfaces relevant customer information from your systems and analyses customer communications to identify key circumstances to then suggest appropriate support options based on your policies. Keeping your staff in control while reducing cognitive load.

  • It ensures policies are applied consistently, enabling personalisation without losing control. This reduces typical task completion times by 50-80%, allowing staff to focus on providing better customer outcomes.

  • Lucero creates a clear audit trail of circumstances considered for taking decisions and enables monitoring of customer outcomes making compliance part of the natural workflow.

  • It reduces pressure on front-line staff by simplifying complex customer interactions. Providing clear guidance and support while maintaining human oversight of key decisions and customer interactions.

TECHNICAL CAPABILITIES

SYSTEM INTEGRATION

Lucero is designed to rapidly connect with your existing business systems.

Practical Application

Lucero can be connected to any back office system that offers a real-time API, including:

• Leasing/Lending Systems

• Core Banking Platforms

• CRM Systems

• Document Management Systems

INTELLIGENT PROCESSING

Lucero uses advanced AI to interpret customer communications and provide intelligent suggestions to your operations team.

Practical Application

When a customer emails to change their payment date, Lucero will:

1. Automatically analyse the customer's request and provide a summary.

2. Fetch the customer's account information and payment schedule.

3. Provide recommended actions, based on policy and account status.

4. Draft an email back to the customer based on the selected action.

POLICY CONSISTENCY

Lucero ensures all customer interactions are automatically guided according to your policies and procedures.

Practical application

When a customer sends an email explaining that they are having financial difficulties, Lucero will:

1. Analyse the email and understand the customer’s circumstances.

2. Retrieve relevant policies for customers in financial difficulty.

3. Present staff with appropriate options (e.g. payment holiday, reduced payments)

4. Draft an email back to the customer based on your communications guidelines.

HUMAN CONTROL

Your staff always retain control of final decisions and customer interactions.

Practical application

Lucero enhances human capabilities rather than replacing them:

• The system records which actions were selected, creating valuable data for continuously improving the AI's suggestions over time.

• Lucero explains the reasoning behind every suggestion, allowing staff to understand why particular actions are being recommended.

By automating administrative tasks, staff can focus their time on building stronger customer relationships and better meeting customer needs.

SEE LUCERO
IN ACTION

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